FAQ

FAQ (Frequently Asked Questions)

1. What types of jewellery does TATKIM JEWELLERS offer?

Ans. We offer traditional as well as western jewellery. Our jewellery pieces come with thick gold plating to last long in different plating tones, like: 18K, 22K, 24K , etc.

2. What types of base metal is used in your jewellery?

Ans. Our most of jewellery pieces are crafted with base metals like Silver, Brass, Copper and Stainless Steel.

3. Is really gold used in your jewellery?

Ans. Yes, our all Jewellery is Gold plated and a little bit amount of Gold is used in the plating of jewellery.

4. Are the jewellery pieces suitable for daily use?

Ans. Yes, most of our jewellery pieces are suitable for daily wear rather some of our jewellery pieces are recommended for party wear only. You can check product description for more information.

5. How should I care and maintain my jewellery?

Ans. To keep your Jewellery looking beautiful and long lasting, please follow these care and maintain tips:

• Avoid water and chemicals: keep your Jewellery away from water, perfumes, lotions and household chemicals to prevent tarnishing.
• Store properly:Use a soft pouch or jewellery box to prevent scratches and tangling. Store jewellery pieces separately to avoid scratches and maintain their shine.
• Clean gently: Wipe with a soft cloth after every use to remove dirt, sweat or oils. Avoid using harsh cleaning agents.
• Remove before activities: Take off jewellery before bathing, swimming or exercising to prevent damage.
• Excessive heat and direct sunlight may fade certain gemstones and colour of jewellery.

By following these simple steps, your Jewellery will stay sparkling for years.

6. Do you customize jewellery?

Ans. Currently we do not offer customization service, however we frequently update our collection with trendy and unique designs.

7. How can I track my order?

Ans. You can track your order from www.tatkimjewellers.in by following these steps:

• 📦 Order Confirmation: Once your order is placed, you’ll receive a confirmation email or WhatsApp or SMS with a tracking link.
• 🔍 Tracking Number: Use the tracking ID provided in the email/SMS to check the status on the courier partner’s website.
• 🌐 Website Tracking: Visit the TATKIM JEWELLERS website and go to the Order Tracking section. Enter your order details to get real-time updates.
• 📞 Customer Support: Email us at [email protected] or WhatsApp us at +91 9413022700.

For the most accurate tracking information, check the latest details provided via WhatsApp email or SMS! 😊

8. What are the shipping and delivery timelines?

We dispatch all orders within 24 to 48 hours of order confirmation. Delivery may take 3 to 7 days depending on your location.

9. Do you provide B2B or wholesale orders?

Yes, we offer B2B or wholesale orders, for more information please review our B2B enquiry page or contact us via email at [email protected] or WhatsApp at 9413022700.

10. Can I cancel my order after placing it?

Ans. Once order placed, cancellation is not allowed.